Resolve issues before
a ticket is ever opened
Helpshift routes players to agents. Theymes resolves most issues before a ticket exists — with contextual AI grounded in your game data, proactive self-service, and intelligent deflection built into every touchpoint.
Why teams switch
Why teams are looking for alternatives
Mobile-only thinking
Helpshift was designed for mobile apps. If you have PC, console, or cross-platform games, you need a separate solution for non-mobile players.
Ticket-based pricing
Helpshift's ticket-based pricing means costs scale with volume. Theymes can offer an unlimited plan with unlimited tickets, seats, and AI usage.
Traditional AI approach
Helpshift offers bot automation through FAQ-based flows. Theymes takes a different approach with contextual AI grounded in your game data that resolves issues proactively.
Heavy SDK footprint
Helpshift's SDK adds significant weight to your game build. Theymes' SDK has zero external dependencies and a much smaller footprint.
Modern agent workspace
Theymes is built from the ground up with a fast, intuitive agent workspace designed for today's gaming support workflows.
Independent & focused
Theymes is an independent platform fully dedicated to gaming support, with weekly releases and a transparent roadmap shaped by studios.
Head-to-head
Theymes vs Helpshift
| Capability | Theymes | Helpshift |
|---|---|---|
| Platform focus | All platforms: mobile, PC, console & web | Primarily mobile-focused |
| AI knowledge base | Context-aware AI grounded in your game data | FAQ-based knowledge base and bots |
| Discord integration | AI-native answers integrated directly into channels | Strong Discord integration with good coverage |
| In-game SDK | Lightweight, zero-dependency, full UI customization | Heavy SDK bundle, less flexible UI |
| Agent experience | Modern UI with built-in player account context | Established messaging-first interface |
| Automation & bots | AI resolves before tickets are created | Bot automation with scripted flows |
| Cross-game management | Unified dashboard for all your games | Multi-app setup for multiple games |
| Analytics & reporting | Full analytics suite with AI clustering & sentiment | Analytics with deflection metrics |
| Web & email support | Full omnichannel including web portal & email | Web and email channels available |
| Pricing model | Unlimited pricing model available | Ticket-based pricing that scales with volume |
| Modern technology | Built with AI-native architecture | Established platform, founded in 2011 |
Every platform covered
Mobile, PC, console, web, email, Discord — one unified platform instead of stitching together multiple tools for different channels.
Next-gen AI
Go beyond scripted bots. Theymes AI understands game context, resolves issues proactively, and gets smarter with every interaction.
Future-proof & unlimited
Built on modern architecture. Unlimited plans available with unlimited seats, AI, and games. Weekly feature releases and a clear roadmap.
FAQ
Frequently asked questions
How is Theymes different from Helpshift?
Both platforms serve gaming companies, but Theymes is built for modern multi-platform gaming. While Helpshift has strong mobile support, Theymes provides in-game SDK across all platforms (mobile, PC, console) with AI-native capabilities, cross-game management from a single dashboard, and unlimited seats included as standard.
Can I migrate from Helpshift to Theymes?
Yes. We provide hands-on migration support including knowledge base content transfer, historical data import, and SDK swap guidance. Most studios complete the transition in 1-2 weeks with zero downtime for players.
Is Theymes' in-game SDK as mature as Helpshift's?
Theymes' SDK is designed for today's gaming landscape — lightweight with zero external dependencies, full UI customization, and support for PC and console in addition to mobile. It's built on modern architecture, so it's faster to integrate and easier to maintain.
Does Theymes support mobile-first games like Helpshift?
Absolutely. Theymes provides excellent mobile in-game support plus extends to PC, console, Discord, web, and email. You get Helpshift's mobile strengths plus full coverage for wherever your players are.
How does Theymes handle bot automation compared to Helpshift?
Theymes' AI works proactively — resolving player issues before they become tickets through intelligent self-service and contextual AI responses grounded in your actual game data. Both platforms offer bot automation, but Theymes focuses on AI-native resolution before tickets are created.
What about Helpshift's acquisition by Keywords Studios?
Theymes is an independent, gaming-focused platform with a transparent roadmap and weekly releases. Studios choose Theymes for its AI-native approach, cross-platform coverage, and dedicated focus on gaming support.
Ready to upgrade from Helpshift?
See how Theymes resolves player issues before they become tickets. AI-native support that understands your game from day one.