Blog
Insights on customer experience operations, AI-powered support, and building products that help teams do their best work.
What Is a Gaming CRM, And Why Your Studio Needs One
Studios are growing player bases into the millions. But most are still managing relationships with tools built for SaaS sales teams, retail help desks, or enterprise IT departments.
Theymes Team ·
Gaming Industry’s VIP care is in a league of its own
In gaming, the economics are genuinely lopsided. Most industries talk about the 80/20 rule. Gaming ignores that completely and goes full 95/5. Sometimes even wilder.
Tommi Koirikivi ·
Discord bot for gaming communities
Community managers in gaming already juggle more tasks than a raid healer. Answering repetitive player queries shouldn’t add to their workload. That's exactly why we've crafted our Discord bot, designed to integrate...
Tommi Koirikivi ·
OpenAI and Theymes: Establishing Zero Data Retention
We are excited to announce a new agreement with OpenAI that sets a standard for data privacy when utilizing LLM systems. Under the Zero Data Retention (ZDR), any data processed by OpenAI is not stored beyond what is immediately needed.
Tommi Koirikivi ·