Support that lives inside your app
AI-powered help embedded directly in your mobile app — so users get answers without leaving, and your team stops drowning in tickets.
I was charged twice for my subscription
I can see the duplicate charge on your account. I've initiated a refund for the extra payment — it'll appear in 3-5 business days.
Why in-app support matters
Users leave when support takes them out of your app
Email forms, external help centers, and chatbot popups break the user experience. Embedded support keeps users engaged and reduces churn.
Users leave your app
External support channels break the flow. Users abandon their session, drop engagement, and may never come back.
Ticket volume grows with users
Without self-service, every new user is a potential support ticket. Scaling headcount never keeps up.
Global users, local support
Apps have global audiences. Without built-in AI translation, you need per-language agents or leave users underserved.
No user context
Generic tools show email threads, not user data. No account status, subscription tier, or in-app behavior.
Slow resolution, fast churn
Users expect instant answers. Long wait times drive uninstalls and negative reviews.
Expensive per-seat pricing
Per-seat licenses plus AI add-ons mean costs spiral. App teams need predictable pricing that scales with users.
How it works
From user issue to resolution — in seconds
Every channel, every language, one unified platform.
By the numbers
Built for products where support is part of the experience
Ticket Volume Reduction
Languages Supported
AI Response Time
Always-On Support
Built for scale
Everything your app needs for exceptional support
Recover from production incidents in minutes
When an update breaks something, thousands of tickets flood in across every language. Theymes detects the spike, groups tickets by root cause, and creates a unified issue — automatically.
Real-time analytics
Track resolution times, customer sentiment, and team performance as it happens.
Smart routing
AI automatically assigns tickets to the right agent.
Multi-language support
Serve customers globally with AI-powered translations in 50+ languages.
Automated tags and fields
AI analyzes incoming messages and instantly applies the right tags and custom fields — no manual sorting needed.
"I bought gems but didn't receive them"
"Game keeps crashing after the update"
"How do I cancel my subscription?"
Who it's for
Built for app teams of every size
Mobile Apps
Handle millions of in-app support requests with AI self-service and embedded messaging.
Subscription Apps
Reduce churn with proactive support that catches billing issues and keeps subscribers happy.
B2C Platforms
Scale support across millions of users with automation that handles volume spikes.
Growing Teams
Lightweight setup that grows with you — from your first 1,000 to your first million users.
Platform capabilities
Everything an app team needs
Purpose-built features for user support, engagement, and retention.
In-App Messaging
Reach users directly inside your app with contextual messaging, announcements, and support prompts.
Support Automation
Deflect repetitive tickets with AI-powered troubleshooting flows and automated responses.
User Profiles
Full support history, app data, and engagement timeline in one unified user profile.
AI Knowledge Base
Auto-generate and maintain help content so users find answers before opening a ticket.
Multilingual Support
Real-time AI translation for both agents and users across 50+ languages.
SDK Integration
Lightweight, customizable SDK for iOS, Android, and web.
Real-time customer insights
Understand customer sentiment and support performance as it happens. Spot trends early, prioritize what matters, and keep your customers happy.
Build and share dashboards
Create custom dashboards tailored to your team's needs. Combine any metrics, filter by time range or agent, and share views across your organization so everyone stays aligned on what matters.
Pull data into your own systems
Use the Theymes API to export every metric into your existing BI tools, data warehouses, or internal dashboards. Your data, your way — no lock-in.
Integrations
Works with your entire stack
Connect your existing tools and workflows. Theymes fits right in — no rip and replace.
Frequently asked questions
What is in-app support?
How does Theymes help app teams?
What platforms does the SDK support?
Can I use Theymes if I don't have a mobile app?
How does Theymes handle multilingual support?
Can Theymes integrate with our existing tools?
Ready to bring support inside your app?
See how Theymes handles your real user tickets — without your team scaling headcount.