Trusted by category leaders
Built for in-app support teams
Less chaos for your team, quicker fixes for your customers.
AI Assistant, everywhere
Deploy to any channel — in-game, web, Discord, or email. Train with your own content and let AI handle the rest.
Support Workspace
AI co-pilot automatically tags and enriches tickets so your team can focus on helping customers.
Intelligence
Real-time dashboards to track customer well-being and support performance across your team.
Every update, event, and bug creates a ticket spike.
Headcount never keeps up.
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30%+ ticket surges during live ops are normal
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Most teams are already understaffed before the spike hits
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Results in backlogs, rushed replies, and customers who feel ignored
Ticket Backlog
847 +
Built for scale
Everything you need to deliver exceptional customer support
Recover from production incidents in minutes
When an update breaks something, thousands of tickets flood in across every language. Theymes detects the spike, groups tickets by root cause, and creates a unified issue — automatically.
Real-time analytics
Track resolution times, customer sentiment, and team performance as it happens.
Smart routing
AI automatically assigns tickets to the right agent.
Multi-language support
Serve customers globally with AI-powered translations in 50+ languages.
Automated tags and fields
AI analyzes incoming messages and instantly applies the right tags and custom fields — no manual sorting needed.
"I bought gems but didn't receive them"
"Game keeps crashing after the update"
"How do I cancel my subscription?"
Real-time customer insights
Understand customer sentiment and support performance as it happens. Spot trends early, prioritize what matters, and keep your customers happy.
Build and share dashboards
Create custom dashboards tailored to your team's needs. Combine any metrics, filter by time range or agent, and share views across your organization so everyone stays aligned on what matters.
Pull data into your own systems
Use the Theymes API to export every metric into your existing BI tools, data warehouses, or internal dashboards. Your data, your way — no lock-in.
Integrations
Works with your entire stack
Connect your existing tools and workflows. Theymes fits right in — no rip and replace.
Ready to level up your player support?
See how Theymes works with your game, your players, and your team.
Get started